A STEP BY STEP GUIDE

How It Works

Our product is designed to be simple and easily accessible. We provide a place where convenient, high-quality virtual care is guaranteed

4 simple steps to book your doctor visit

01

Setup Your Account

A few clicks to create your completely free account.

02

Select Speciality

Select medical speciality or enter a description of your symptoms.

03

Choose Your Doctor

Choose the Doctor that you would like to consult.

04

Meet your Doctor

Book a digital, clinical, or home visit.

Consultation Types

Willow Care offers both clinical and virtual healthcare services.

Online Consultations

Book a video consultation with your Doctor to discuss your medical condition

Clinic Consultations

Book an appointment at your Doctor’s clinic directly via Willow Care’s app.

Home Consultations

Book a medical home visit directly via Willow Care’s app.

Contact Us

Virtual medicine isn't new, but the Willow Care app takes
things to a new level!

FAQS

Got questions?
We have got answers

About Willow Care

What is Willow Care?
Willow Care is a Telehealth platform and digital healthcare booking software designed to serve the Romanian healthcare domain. Willow Care provides a simple solution for finding a general practitioner or specialist digitally while away from home. Consultations via Willow Care facilitate secure and continuous communication between doctors and their patients. We are pioneering the shift to automated physician, clinical, and hospital bookings making healthcare easily accessible in the region.
How do I login and out of Willow Care?

Sign in

  1. Download the Willow Care app on your mobile device through AppStore or Google Play. We support iOS and Android
  2. Click on Log in.
  3. If you have not used the Willow Care app before, you must register as a user by entering your telephone number and password. Then, you will be prompted to update your profile details.

Log out:

  1. Go to the bottom right “account“ icon on your screen.
  2. Select Logout at the bottom of the menu.
How many medical specialities are currently supported by Willow Care?

Willow Care currently supports the following medical fields:

  • Allergy and immunology
  • Anaesthesiology
  • Dermatology
  • Emergency medicine
  • Family medicine
  • Internal medicine
  • Medical genetics
  • Neurology
  • Nuclear medicine
  • Obstetrics and gynaecology
  • Ophthalmology
  • Pathology
  • Pediatrics
  • Physical medicine and rehabilitation
  • Preventive medicine
  • Psychiatry
  • Radiology
  • Surgery
  • Urology
  • Cardiology
  • Cosmetic Medicine
  • Dentistry

Cannot find your speciality? We are glad to hear your suggestions by emailing us at support@willowcare.eu

Is Telemedicine a recognized practice in Romania?

It sure is. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. Telehealth is becoming a very popular healthcare practice in countries across the globe.

App Usage

The Willow App does not work, what should I do?
  1. Try to close the app and open it again.
  2. If the issue persists, please contact Willow Care’s support team by calling 04-02 39 11 02 or by emailing us at support@willowcare.eu.

Do I have to login every time I want to use the app?

No, your log-in information will be only required the first time you log in.

How can I update my profile details?

You will be able to update certain details of your profile directly from your app. However, in order to update key information, including your name, you are kindly asked to contact Willow Care’s support team by calling 04-02 39 11 02 or by emailing us at support@willowcare.eu

If I have technical problems, who shall I reach out to?

In case of any technical problems or any issues that encounter you while using the app, you are kindly asked to contact Willow Care’s support team by calling 04-02 39 11 02 or by emailing us at support@willowcare.eu

Opening Hours

Willow Care is open 24 hours a day.

What technical support do I need to use Willow Care?

The Willow Care App is available on iOS and Android.

When can I use Willow Care?

Does Willow Care work when I am abroad?

You can contact Willow Care no matter where you are in the world. We are here for you and your family.

Consultations

How do I book a follow up consultations?

With Willow Care, you can book a return visit to the specialist, nurse, doctor or psychologist you have previously met.

You do this by going to your medical records, navigating to your consultations activity and then clicking on Request Follow Up.

Rebooking and cancelation

Please check Willow Care’s cancellation policy: Terms & Conditions

How do I book a consultation with a doctor?
  1. Login
  2. Click on Book an appointment
  3. Search for specialities or symptoms
  4. Select your doctor
  5. Select a service
  6. Choose a time
  7. Submit any complementary documents
  8. Pay

Your consultation is now booked!

Prescriptions

Can I pick up my prescription drug at any pharmacy?

Yes. All what you need to do is:

  1. Export the prescription. (you can find it as a .pdf in your medical record)
  2. Take the physical copy with you to any Pharmacy in Romania.

What can the doctor prescribe?

Doctors in Willow Care can make prescriptions similar to the traditional prescriptions done in health centres. As a patient, you will receive a signed digital prescription from your doctor which you can use in the pharmacies.

Information security

Data Storage Duration

To continuously provide high-quality treatments and services, Willow Care stores user data for 365 days. Renewals are done with the patient’s consent.

GDPR and data privacy

Please check our Terms & Conditions for more information

Get the app

Descărcați aplicația noastră gratuită și obțineți acces la o îngrijire optimă a
sănătății de oriunde, în orice moment.
Avoid waiting rooms
Access to your medical history