Welcome to Willow care doctor

Be a Part of the Future
of Medicine

Everything you need to run a virtual care practice, end-to-end.
Join Us

Virtual medicine isn't new, but the Willow Care app takes
things to a new level!

What does it mean to partner with Willow Care?

Willow Care provides doctors with the possibility of delivering the same quality of health care to their patients simply from their mobile devices. We seamlessly integrate virtual and in-person treatment to facilitate a joint platform for managing online and clinical consultations.

4 simple steps to be a part of the future of medicine

01

Setup Your Account

A few clicks to create your completely free account.

02

Add Your Services

Add your medical services and select your consultations prices.

03

Setup Your Availability

Select your preferred availability slots for your Willow consultations.

04

Receive Bookings

Handle your online and clinic booking easily.

AND THAT'S NOT EVERYTHING

Features Overview

Digitalize Your Clinic

Connect with patients via Online Consultations, at any time and from anywhere.

Gain Increased Reputation

Reach a large base of new patients and keep all your clinical details up to date, with ease.

Doctor-to-Doctor Community

Easily communicate and share medical information with other doctors and join a Customized communication channel for all medical specialties.

Reduce clinical overhead costs

Manage all appointments using a single application.

Benefits

Why Join Willow Care?

A single platform to take care of it all.
Grow your patient network
Medical Statistical insights
Grow your professional reputation
Deliver smart patient care
Track Follow-up treatments
Consult Remotely
FAQS

Got questions?
We have got answers

General

What are some of the common conditions treated via Telehealth?

The following were common online consultation conditions for both adults and children:

  • Cold & Flu
  • Headaches
  • Stomach upset
  • Food poisoning
  • Seasonal Allergies
  • Diarrhea
  • Sinus problems
  • Respiratory infection
  • Minor burns, scrapes & rashes
  • Minor Infections
  • Urinary tract infection
  • Menstruation related issues
  • Psychiatric advice
  • Non-emergent conditions.

How many medical specialities are currently supported by Willow Care?

Willow Care currently supports the following medical fields:

  • Allergy and immunology
  • Anaesthesiology
  • Dermatology
  • Emergency medicine
  • Family medicine
  • Internal medicine
  • Medical genetics
  • Neurology
  • Nuclear medicine
  • Obstetrics and gynaecology
  • Ophthalmology
  • Pathology
  • Pediatrics
  • Physical medicine and rehabilitation
  • Preventive medicine
  • Psychiatry
  • Radiology
  • Surgery
  • Urology
  • Cardiology
  • Cosmetic Medicine
  • Dentistry

Cannot find your speciality? We are glad to hear your suggestions by emailing us at support@willowcare.eu

Is Telemedicine a recognized practice in Romania?

It sure is. Telemedicine is the delivery of healthcare and other health-related services using interactive text, audio, and video technology. Telehealth is becoming a very popular healthcare practice in countries across the globe.

How much does it cost to list my practice on Willow Care?

It is completely free to create your profile and start practicing medicine on Willow Care!.

How does a patient book an online doctor consultation?

Potential patients browse doctors on the app according to the specialty they need. They can also can sort the list according to distance, availability, and price. After choosing a doctor, they can simply book an appointment slot via the app. The requested doctor will be notified, informing them of the request and have 45 minutes to confirm, decline or suggest a different slot.

After the visit takes place, the doctor confirms that the appointment occurred and gets paid by Willow Care on a monthly basis.

How can I increase the number of appointments that I get?

Based on our analysis patients prefer to book their appointments with doctors that have detailed personal profiles, good clinical imagery, average consultation pricing and good profile rating on our app.

How can Willow Care services assist me as a doctor?

Joining Willow Care gives you the opportunity to reach thousands of potential patients on a monthly basis and gain increased reputation.  

With the help of our tele-health features, you can easily keep track of patient medical records and follow-up treatments, while cutting clinical overhead costs through remote consultations.

What is Willow Care?

Willow Care is a tele-health platform and digital healthcare booking software designed to serve the  Romanian healthcare domain.

Willow Care provides a simple solution for finding a general practitioner or specialist digitally while away from home. Consultations via Willow Care facilitate secure and continuous communication between doctors and their patients.

We are pioneering the shift to automated physician, clinical, and hospital bookings making healthcare easily accessible in the region.

App Usage

Do I have to upload a profile picture?

In order to guarantee larger reachability to more patients, we require Doctors to upload a profile picture.

Can I add my diplomas and professional achievements to my profile?

Absolutely! We always recommend our Doctors to have detailed profiles. Based on internal statistical analysis, patients tend to prefer doctor profiles with detailed professional information.

How do I update/change my profile information?

You will be able to update certain details of your profile directly from your app. However, in order to update key information, including your name, you are kindly asked to contact Willow Care’s support team by calling 04-02 39 11 02 or by emailing us at support@willowcare.eu

Do I have to Login every time I want to use the app?

No, your log-in information will be only required the first time you login.

Consultations

Can I change the price of my consultations?

Absolutely. You can always update the price and other details of your services using the app. From your clinic settings, you can place your changes on all types of consultations.

Can I change my availability setup and slot durations?

When first setting your profile, you will be able to select your daily availability for conducting consultations and select the preferred duration for your consultation slots, for a defined period of time. Once this period expires, you will be able update your availability and slot durations again.

How can I add tests and additional treatments?

Ahead of each consultation session, you will be able to update the medical record of the patient by adding remarks, issuing digital prescriptions, and noting additional treatments required. In case more treatments were required, the patient will have to create new bookings for them.  

Should I provide the patient with an invoice / receipt?

All financial processes, including payment transactions and invoice send-out will be handled automatically by Willow Care. In case the payment method selected was “cash”, the Doctor will have to confirm the amount received from the patient using the app, after each consultation.

Can I change the type of appointment from online to clinic or Home?

Indeed. You can always suggest a new place or change the appointment type directly through the app. The patient will have to approve this update. Once done, you will receive a notification by the system.

How can I suggest a different date or time for an appointment request?

You can always suggest to reschedule any incoming consultation request. You will just need to select the new preferred date and time from the consultation screen, and await approval from the patient. We do not recommend constant shifting of requests, unless necessary. This is it can lead to the patient canceling the appointment in many cases.

Balance & Payments

I did not get paid for an old consultation, who should I notice?

You are kindly asked to contact Willow Care’s support team by calling 04-02 39 11 02 or by emailing us at support@willowcare.eu. We will be glad to assist you!

In which currency will I get paid?

Willow Care will accept all payments in Romanian Leu.

How do Willow Care Doctors and medical practitioners get paid?

In order to optimize our payment processes and deliver payments in guaranteed security, we use Stripe as our payment provider. Some advantages of using Stripe are:

  • Highly secured transactions.
  • Ensured payments on time.  
  • Trusted by other large multinational companies including Google, Amazon, and Lyft.

Who will pay for the treatment?

All payments are handled by Willow Care. You will be able to continuously track your balance using the app, while all payments are monthly issued on the 25th.

Will I get paid for a patient that did not show up?

Yes. In case the patient did not cancel or successfully reschedule the appointment beforehand, you will get paid in full.  

Join

Patients are looking for doctors like you

Thousands of patients are looking for the right doctor on Willow Care. Start your digital journey today!

Get the Doctor app

Download the Doctor app,
and enjoy virtual care anytime
Deliver smart patient care
Anytime & from anywhere

Have Questions?

Do not hesitate to reach out to our outstanding customer support team by simply sending us a message or by calling us using the below phone number between 08.00 - 18.00 CET. We are looking to meet you!
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